Returns Policy

The Promise

If a piece isn't right — the fit, the colour, or simply a change of heart — you have 30 days from the day your order arrives to return it for a full refund. Items should be unworn, unwashed, and returned with their tags attached in the original packaging where possible. That's the whole policy; the rest of this page is just the practical detail.

How to Return — Three Steps

• 1. Tell us. Email contact@arcadiastyle.com with your order number and which items you're returning. You don't need to give a reason, though it helps us improve. We'll reply within one working day with the return address and a reference.
• 2. Post it. Pack the items securely — the original mailing bag is fine — include your order number inside, and send the parcel with a tracked service. Keep your proof of postage until the refund lands.
• 3. Get refunded. We inspect and process returns within 3 working days of arrival, and refund to your original payment method. Banks typically show the money within 3–5 working days after that.

Refunds

Refunds cover the full price you paid for the returned items, including any tax. If you return an entire order, we also refund the standard delivery charge you paid. Return postage is the customer's responsibility, except where an item is faulty or not what you ordered — in those cases we cover the return postage too.

Exchanges

Need a different size? The quickest route is to place a new order for the size you want — so it isn't sold out while your return travels back — and return the original for a refund. If you'd rather wait, tell us in your return email and we'll set the replacement aside where stock allows.

Faulty or Incorrect Items

If something arrives damaged, develops a genuine fault, or isn't what you ordered, contact us straight away with your order number and a photo of the issue. We'll send a replacement or a full refund — including all postage — as soon as we've seen the photo. You won't be asked to argue about it; a real fault is our problem, not yours. Your statutory rights under the Consumer Rights Act 2015 apply in full and are not limited by this policy.

What Can't Be Returned

For hygiene reasons we can't accept returns of underwear or safety shorts that have been removed from sealed packaging, unless faulty. Items that come back worn, washed, marked by make-up or perfume, or without their tags may be refused or refunded at a reduced value — so please try things on the way you would in a fitting room.

International Returns

The same 30-day window applies worldwide. Mark the parcel clearly as "RETURNED GOODS" on any customs form so it isn't taxed on the way back. International return postage is the customer's responsibility except for faulty items.

Late Returns

Life happens. If you've missed the 30-day window by a few days, contact us anyway — we handle near-misses with common sense rather than a stopwatch.

Last updated: July 2026 · Questions? contact@arcadiastyle.com